For many organizations, the phone can be one of the largest challenges present within their organization. From appropriately serving their customers to arming their teams with the right tools, there are a lot of factors to consider. These solutions have a huge impact both internally and externally- and when not done correctly can lead to a high amount of financial resources being used inefficiently. Instead of being a liability, Oak Street can help turn your organization’s phones into assets. Whether converting business at a higher rate or arming your team with the tools to work more efficiently, our projects help ensure that you have the expertise to navigate this challenge with ease. Our projects tend to focus on:
We here at Oak Street are large proponents of the philosophy that no two projects are exactly alike- all businesses are going to have unique needs! When we work on a telephony project, we bring our best practices and proven strategies to improve what you already have in place and take it to the next level. We want to make sure that every individual that is calling your organization is reaching someone that can help them and receiving an optimal experience. Finding the right technical solutions internally, designing a tailored telephony experience for your target audience, and arming your team with the scripts and training to execute these conversations has never been easier.
WHY IT MATTERS
75% of consumers believe that phone calls will help them get a quicker response from businesses. (Invoca)
70% of shoppers have utilized click-to-call buttons from search ads.
65% of people prefer to contact a business by phone call versus only 24% who prefer a web form. (Invoca)